Terms & Refund Policy

Our prices cover the website service only — design, development, setup, and the ongoing support listed on your package. They do not include domain purchase or premium hosting fees.

The domain (e.g. yourbusiness.com) is owned by the client. First-year domain cost may be included as part of onboarding depending on the package; from year two onwards, domain renewal is the client's responsibility. We transfer the domain to the client's account on request at any time.

Hosting is the client's responsibility. For Basic and Pro packages we deploy on the Vercel free plan under the client's account, which is free for normal small-business traffic. If the client wants a paid hosting plan or a different provider, the hosting bill is paid directly by the client.

For WooCommerce / e-commerce projects, hosting is the client's responsibility from day one — WooCommerce cannot run on the free plan and requires a proper managed WordPress or VPS host. We help you pick and set it up, but the recurring hosting bill is paid by the client.

Website service packages are billed yearly. Renewal is at the same price as the original package and covers continued support, small edits, and maintenance for the next 12 months. If you don't renew, the site is taken offline and any project files are archived.

Domain and hosting renewals are separate and paid by the client directly (see sections 2 and 3).

• Basic plan: 100% prepayment before work starts.
• Pro plan: 100% prepayment before work starts.
• Professional plan: 50% prepayment to start, 50% before delivery/handover.

We accept bKash, Nagad, and bank transfer. An invoice is issued for every payment.

Our work is service-based. Once a booking is confirmed and payment is received, we begin allocating time, tools, and resources to your project immediately.

• After booking confirmation: no refund. Because the service has already started, prepayments are non-refundable.
• If we are unable to deliver the agreed scope for reasons on our end, we will either complete the work or agree on a fair resolution in writing.
• Add-ons (Marketing Setup Pack, Care Plan) follow the same rule — non-refundable once work has started.

Each package has a fixed scope agreed in writing before payment. Two design revision rounds are included during the build. Additional rounds, new pages, and new features are quoted separately at the rates shown on the Pricing page.

• Provide content (text, images, logo, product info) in a timely manner.
• Own and maintain the domain and hosting account after handover.
• Keep login credentials secure and not share them publicly.
• Respond to review requests within 7 days to keep the project on schedule.

Ongoing support included with your package covers bug fixes on what we built, small text/image edits within the agreed monthly limit, and WhatsApp support during business hours. Anything outside this scope is quoted per request. See the Pricing page for the full breakdown.

Once final payment is received, the client owns the website design, content, and source files delivered under the project. We retain the right to display the project in our portfolio unless the client requests otherwise in writing.

We may update these terms occasionally. The version in effect for your project is the one on this page at the time you confirm your booking.

Questions about these terms? WhatsApp +880 1627-416376 or email hello@dohan.shop.