Support & Scope
Clear support. No surprises.
Every website we deliver is a fixed-scope build. Here's exactly what's included in your yearly plan, and what counts as paid add-ons.
Support hours
Saturday – Thursday
10:00 AM – 8:00 PM (BST)
Friday closed
Response time
- Basic: within 24h
- Pro: within 6h
- Care Plan: within 2h
How to request
Send a WhatsApp message with: a screenshot, the page URL, and a clear description of what you need.
What's included free
- Bug fixes (anything we built that breaks)
- Hosting uptime monitoring
- WhatsApp support during business hours
- Up to 2 small text/image edits per month
- Yearly renewal reminder
- 1 free handover/training session after delivery
Paid add-ons
- Adding new pages or sections
- Adding new features (login, blog, filters, etc.)
- Major design changes after delivery
- Bulk product uploads beyond initial batch
- Same-day / emergency support
- Additional training calls
Pricing at a glance
Transparent BDT pricing. No hidden fees.
| Item | Included | Paid |
|---|---|---|
| Bug fixes | ✓ Free | — |
| Hosting & uptime | ✓ Free | — |
| Small text/image edits | 2 per month | ৳200 each beyond |
| WhatsApp response time | Within 24h (Basic) / 6h (Pro) | Same-day +৳500 |
| New page | — | ৳800 / page |
| New feature | — | Quoted per request |
| Product uploads | First 10 free | ৳25 each beyond |
| Design revision (during build) | 2 rounds | ৳500 / extra round |
| Training session | 1 handover | ৳500 / session |
Recommended
Care Plan
Unlimited small edits, priority WhatsApp (within 2h), monthly backups, and 1 hour of dev work per month included.